In order to submit a ticket, you must create a new and seperate account. This account will not be linked to your REEGÜR app account.

  • Latest Android version is 1.3.0
  • Latest iPhone version is 1.1.6
  • PLEASE ENSURE THAT YOUR REEGÜR & MOBILE PHONE DEVICE SOFTWARE IS UP TO DATE AND YOU HAVE ATTEMPTED AN APP DELETE AND REINSTALL BEFORE SUBMITTING A TICKET. THIS FIXES 90% OF TECH ISSUES.

Known Issues

  • ALL USERS WHO ARE HAVING OR THINK YOU MAY BE HAVING MESSING ISSUES SUCH AS NOT RECEIVING/SENDING MESSAGES PROPERLY, PLEASE DELETE AND REINSTALL THE REEGÜR APP FOR THE FIX.
  • We are aware that the app load image refreshes itself frequently when you leave the app sometimes to engage in other activities on your mobile device.
  • If you have an Android platform device outside of LG, Samsung, HTC, or another highly utilized brand, the Reegür app on your device MAY not fully function properly because it requires for us to specifically optimize the app for your brand. Your device may not be affected at all, but we still want Android users to let us know when they have problems so that we can focus on those specific devices in the very near future!

Please be sure to include the type of device you’re using (iOS or Android) and your device’s current software version. Failing to include this information will only delay your support request.

Not sure how to find that information? 
Click here for iOS instructions.
Click here for Android instructions.

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