In order to submit a ticket, you must create a new and seperate account. This account will not be linked to your REEGÜR app account.
- Latest Android version is 1.3.4
- Latest iPhone version is 1.1.7
- PLEASE ENSURE THAT YOUR REEGÜR & MOBILE PHONE DEVICE SOFTWARE IS UP TO DATE AND YOU HAVE ATTEMPTED AN APP DELETE AND REINSTALL BEFORE SUBMITTING A TICKET. THIS FIXES 90% OF TECH ISSUES.
- ACCOUNT LOCKOUT 🔒
If you are locked out of your Reegür app account, it will reset itself within 2-3hrs as a security feature!!! Please make sure to request only 1 security verification text code. If you request another, keep in mind the previous code has now EXPIRED! We are working on a manual reset option.
- REEGÜR CHAT MESSENGER 💭
All users who are having or think you may be having messaging issues such as not receiving/sending messages successfully, please delete and reinstall the Reegür app for the big fix (if you are an Android user, this may or may not provide the fix for you, but we are working on it).
- ANDROID USER DEVICES 📲
If you have an Android platform device, the Reegür app on your device MAY not fully function properly. There are A LOT of device manufacturers that use the Android software along with all of the Operating System versions. Your device may not be affected at all, but we still want Android users to let us know when they have problems so that we can focus on those specific devices in the very near future. We are currently working on supporting more of our Android users!
- APP FREQUENT REFRESHING
We are aware that the app load image refreshes itself frequently when you leave the app sometimes to engage in other activities on your mobile device.
- COPY N’ PASTE
We are aware that “copy any paste” is not available throughout the all sections of the Reegür app.
Please be sure to include the type of device you’re using (iOS or Android) and your device’s current software version. Failing to include this information will only delay your support request.