In order to submit a ticket, you must create a new and seperate account. This account will not be linked to your REEGÜR app account.
- On June 16th, there was a “Server Error” malfunction resulting in some user’s loss in chat history details. We apologize for the inconvenience and are working on the fail-safe solution.
- We are aware that if you log out of your account, all of your chat message history will be deleted.
- We are aware that there are no badge (red dots with numbers on them) notifications on the app icon on the home screen of your device nor inside the app to signal things such as having a new message waiting for you.
- We are aware that your chat history doesn’t show which messages have/have not been read from looking at all the messages in the thread.
- We are aware that the app load image refreshes itself frequently when you leave the app sometimes to engage in other activities on your mobile device.
Please be sure to include the type of device you’re using (iOS or Android) and your device’s current software version. Failing to include this information will only delay your support request.